All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Network Tunnels - Amsterdam and Reston between 09:00 UTC and 13:00 on December 15th Dec 15, 2025 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on December 15th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Amsterdam - ams1.edc
Reston - rst1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:20 UTC

[Planned Maintenance] Network Tunnels - Hong Kong, Sydney and Tokyo between 16:00 UTC and 20:00 UTC on December 15th Dec 15, 2025 16:00-20:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on December 15th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Hong Kong - hkg1.edc
Sydney - syd1.edc
Tokyo - nrt2.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:36 UTC

[Planned Maintenance] Network Tunnels – Frankfurt and Johannesburg between 18:00 UTC and 22:00 UTC on December 15th Dec 15, 2025 18:00-22:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 UTC to 22:00 UTC on December 15th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Frankfurt - fra1.edc
Johannesburg - jnb1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:38 UTC

[Planned Maintenance] Network Tunnels – Madrid, Marseille, Prague and Stockholm between 20:00 UTC on December 15th and 00:00 UTC on December 16th Dec 15, 2025 20:00 - Dec 16, 2025 00:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 20:00 UTC on December 15th to 00:00 UTC on December 16th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Madrid - mad1.edc
Marseille - mrs1.edc
Prague - prg1.edc
Stockholm – sto1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:40 UTC

[Planned Maintenance] Network Tunnels - Ashburn, Denver and Miami between 06:00 UTC and 10:00 UTC on December 16th Dec 16, 2025 06:00-10:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC to 10:00 UTC on December 16th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Ashburn - ash1.edc
Denver - den1.edc
Miami - mia1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:41 UTC

Planned Maintenance] Network Tunnels – Palo Alto, Rio de Janeiro and Vancouver between 09:00 UTC and 12:00 UTC on December 16th Dec 16, 2025 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 12:00 UTC on December 16th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Palo Alto - pao1.edc
Rio de Janeiro - rio1.edc
Vancouver - yvr1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:42 UTC

[Planned Maintenance] Network Tunnels – Melbourne, Mumbai, Osaka and Singapore between 12:00 UTC and 16:00 UTC on December 16th Dec 16, 2025 12:00-16:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 12:00 UTC to 16:00 UTC on December 16th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Melbourne- mel1.edc
Mumbai – mum2.edc
Osaka - osa1.edc
Singapore – sin1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:51 UTC

[Planned Maintenance] Network Tunnels – Paris, Copenhagen, Cape Town, London and Milan between 16:00 UTC and 20:00 UTC on December 16th Dec 16, 2025 16:00-20:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on December 16th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Paris – cdg1.edc
Copenhagen – cph1.edc
Cape Town - cpt1.edc
London – lon1.edc
Milan – mil1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:53 UTC

Planned Maintenance] Network Tunnels – Dallas, Los Angeles and Atlanta between 06:00 UTC and 10:00 UTC on December 17th Dec 17, 2025 06:00-10:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC to 10:00 UTC on December 17th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Dallas - dfw1.edc
Los Angeles - lax1.edc
Atlanta - atl1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:54 UTC

Planned Maintenance] Network Tunnels – New York, Sao Paulo and Toronto between 09:00 UTC and 13:00 UTC on December 17th Dec 17, 2025 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on December 17th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

New York - nyc1.edc
Sao Paulo - sao1.edc
Toronto - yyz1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Posted on Dec 11, 2025 - 21:56 UTC

[Planned Maintenance] Remote Access Madrid between 19:00 UTC on December 17th and 2:00 UTC on December 18th Dec 17, 2025 19:00 - Dec 18, 2025 02:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time 19:00 UTC on December 17th to 02:00 UTC on December 18th

Impact
Tunnel : During the scheduled maintenance, customer tunnels will be redirected to Frankfurt.
Madrid - MAD1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Dec 08, 2025 - 19:04 UTC
Dec 13, 2025
[Planned Maintenance] Identity Service regular DB maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 01:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-12-13, 01:30 UTC to 2025-12-13, 05:30 UTC

Impact
As part of routine database maintenance, the provisioning service will be temporarily unavailable during the specified window. During this time, new identities will not be provisioned. There will be no impact to any existing identities, and all current services will continue to operate normally.


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 5, 13:00 UTC
Dec 12, 2025
Connection failures to Stockholm headend using VPN
Resolved - The issue affecting connection in STO1.EDC has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Dec 12, 11:30 UTC
Investigating - Users are unable to connect to Stockholm - STO1.EDC headend using VPN.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.

Updates and additional details will be provided as new information becomes available.
Dec 12, 10:18 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Europe from December 11th 21:00 UTC to December 12th 02:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 11, 20:59 UTC
In progress - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance. Please note that this maintenance has been changed.

Maintenance Details
Original Date and Time: 2025-12-11 21:00 UTC to 2025-12-12 00:00 UTC
New Date and Time: 2025-12-11 21:00 UTC to 2025-12-12 02:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: London, Paris, Amsterdam.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Dec 11, 20:58 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-11 21:00 UTC to 2025-12-12 00:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: London, Paris, Amsterdam.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:49 UTC
[Planned Maintenance] Remote Access Stockholm between 23:00 UTC on December 11th and 01:00 UTC on December 12th
Completed - The scheduled maintenance has been completed.
Dec 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 23:00 UTC on December 11th and 01:00 UTC on December 12th

Impact
Tunnel : Users connected to Stockholm during this window will be disconnected, or may have hanging sessions.
Users are encouraged to reconnect after the window is complete.

Stockholm - STO1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Dec 10, 19:50 UTC
Dec 11, 2025
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from December 11th 17:00 UTC to December 11th 20:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-11 17:00 UTC to 2025-12-11 20:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Melbourne, Singapore.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:45 UTC
Planned Maintenance] Meraki SD-WAN Head-End, North America from December 11th 10:00 UTC to December 11th 13:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-11 10:00 UTC to 2025-12-11 13:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Dallas, Minneapolis, Palo Alto, Toronto

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:42 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Americas from December 11th 06:00 UTC to December 11th 09:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-11 06:00 UTC to 2025-12-11 09:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Miami, Sao Paulo, Ashburn.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:40 UTC
[Secure Connect] Meraki SD-WAN Head-End - Connectivity issues for some tunnels
Resolved - The issue affecting Meraki SD-WAN Head-End in FRA1 has been resolved as of 2025-12-11 05:06 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Dec 11, 05:49 UTC
Investigating - Some customers may experience connectivity issues with their tunnels in FRA1.EDC; the tunnels may appear to be connected, but traffic may not be able to be sent/received over the tunnel.
Our engineers are currently working to identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Dec 11, 04:26 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Africa and Europe from December 10th 21:00 UTC to December 11th 00:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-10 21:00 UTC to 2025-12-11 00:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Frankfurt, Marseille, Cape Town

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:37 UTC
Dec 10, 2025
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from December 10th 17:00 UTC to December 10th 20:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-10 17:00 UTC to 2025-12-10 20:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Narita, Sydney

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:33 UTC
Tunnel-based Connectivity Degraded in few Data Centers.
Resolved - An issue was identified and resolved by our engineering team as of 15:30 UTC today.
All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Dec 10, 15:39 UTC
Identified - We have identified that a small number of servers have been impacted by the ongoing tunnel connectivity issue, while the majority of servers continue to operate normally. Our engineering team has initiated the mitigation process to fully resolve the issue.


We will provide another update once the mitigation process is complete. Thank you for your continued patience as we work to restore full service.
Dec 10, 14:33 UTC
Update - We are investigating an issue affecting tunnel connectivity.We will provide further updates as more information becomes available.
Dec 10, 13:10 UTC
Update - We are continuing to investigate this issue.
Dec 10, 11:32 UTC
Investigating - We are investigating an issue affecting tunnel connectivity for few Data Centers listed below:
Singapore
Atlanta
Tokyo
Paris
Denver
Ashburn
New York
Dallas
Mexico City
Chicago
Madrid
London
Stockholm
Customers may experience dropped or blackholed traffic, or see tunnels appear as down in dashboards. Our team is working to restore full connectivity as quickly as possible.
Dec 10, 11:19 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America from December 10th 10:00 UTC to December 10th 13:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-10 10:00 UTC to 2025-12-10 13:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Chicago, Denver, Los Angeles, Vancouver

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:29 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Americas from December 10th 06:00 UTC to December 10th 09:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-10 06:00 UTC to 2025-12-10 09:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: New York, Atlanta, Rio de Janeiro.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:25 UTC
Dec 9, 2025
Secure Connect Frankfurt Services – Failover London
Resolved - The Frankfurt data center has been brought back into rotation, and all Secure Connect services have been restored there.
We appreciate your patience and understanding during this process.
Thank you for your continued cooperation, this incident has now been resolved.
Dec 9, 06:25 UTC
Update - Meraki SD-WAN users are redirected to the London Data Center, and Secure Connect Remote Client Services will be redirected to the closest available data center to ensure service continuity.
The team is actively working to resolve the issue and bring the Frankfurt data center back into rotation.
We appreciate your patience and understanding during this process.
Further updates will be provided as they become available. Thank you for your continued cooperation.
Dec 8, 20:10 UTC
Update - We also identified that Secure Connect Remote Client Services got affected by the issue, customer will be redirected to the closest Data Center.
Dec 8, 17:59 UTC
Identified - We have identified a management plane issue at the Frankfurt Data Center and we are failing over Secure Connect users to London Data Center.
Will provide updates as soon as more information becomes available.
Thank you for your understanding and cooperation.
Dec 8, 17:20 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from December 8th 19:00 UTC to December 9th 03:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-12-08 19:00 UTC to 2025-12-09 03:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Copenhagen, Madrid, Chennai, Stockholm, Milan, Mumbai.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 24, 19:19 UTC
Dec 8, 2025
[Planned Maintenance] Toronto, Canada (YYZ1.EDC) Out of Rotation
Completed - The scheduled maintenance has been completed.
Dec 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 UTC
Scheduled - Please be advised that our Toronto data center will be taken out of rotation for scheduled maintenance from December 5th, 2025, at 23:00 UTC to December 8th, 2025, at 13:00 UTC.


During this period, all traffic will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.
Dec 1, 22:17 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025
Dashboard Access Issue: 500 Error After Login
Resolved - We are pleased to report that the issue causing the "500 Internal Server Error" on the dashboard and related APIs has been resolved. All affected services have been restored and are now operating normally.

Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Dec 6, 03:25 UTC
Identified - We have identified the cause of the issue resulting in the "500 Internal Server Error" on the dashboard after login. This issue also extends to related APIs, which may be unavailable at this time. Our Engineering team is actively working to restore service for both the dashboard and affected APIs.

We will provide another update in 30 minutes. Thank you for your continued patience.
Dec 6, 03:01 UTC
Investigating - We are currently investigating an issue where users are seeing a "500 Internal Server Error" when attempting to access the dashboard.

We will provide updates as soon as more information is available.
Dec 6, 02:45 UTC
Dec 5, 2025
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Issues with a particular IDP provider
Resolved - This incident has been resolved.
Dec 3, 17:22 UTC
Update - We are continuing to monitor the issue.
Dec 3, 16:55 UTC
Update - We are continuing to monitor the issue.
Dec 3, 16:19 UTC
Monitoring - If you are having problems logging in, we recommend retrying the authentication process and please contact your Identity Provider (IDP) provider.
We have identified authentication issues related to the use of one particular (IDP).

We will continue to monitor the issue.
Dec 3, 15:45 UTC
Dec 2, 2025
Delay in File Scanning Inspection
Resolved - The issue affecting File scanning has now been resolved as of 11:09 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Dec 2, 11:27 UTC
Investigating - We are investigating an issue affecting File Inspection services in various Data centers.
Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard.
Our engineering teams are actively working to identify the root cause and restore normal processing.
We will provide updates as new information becomes available.
Dec 2, 11:00 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Intermittent latency increase on some DNS resolution requests
Resolved - The incident has been resolved as of approximately 2025-11-29 09:33 UTC.
Nov 29, 10:09 UTC
Investigating - We are currently investigating an issue involving an intermittent latency increase on some DNS resolution requests.
Nov 29, 08:00 UTC
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