All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
RBI Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Sydney between 12:30 UTC and 13:45 UTC on September 22nd Sep 22, 2025 12:30-13:45 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: ##12:30 UTC to 13:45 UTC on September 22nd


Impact
Remote Access RAVPN: May experience some instability during this time


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Sep 02, 2025 - 20:21 UTC
Sep 8, 2025
[Planned Maintenance] SCIM database upgrade 09:00 UTC September 8th
Completed - The scheduled maintenance has been completed.
Sep 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: September 8th, 09:00 UTC to September 8th, 10:00 UTC

Impact
There will a brief period of down of identity provisioning through SCIM service.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Aug 29, 13:08 UTC
Sep 7, 2025
DNS - Potential delays in loading DNS preferences at MUM2 data centers in the India region
Resolved - The issue causing delays in loading DNS preferences at MUM2 has been resolved as of 16:12 UTC.
Sep 7, 16:38 UTC
Investigating - We have identified issues that may cause delays in loading DNS preferences at our Mumbai (MUM2) data center in the India region.
Our engineering team is actively working to resolve the situation in collaboration with our Internet Service Providers to minimize the impact.
We will continue to monitor the situation closely and provide timely updates as more information becomes available.
Thank you for your understanding and patience during this time.
Sep 7, 16:07 UTC
Sep 6, 2025
DNS - Potential delays in loading DNS preferences at CHE2 and MUM2 data centers in the India region
Resolved - The issue causing delays in loading DNS preferences at CHE2 and MUM2 has been resolved as of 16:44 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Sep 6, 17:50 UTC
Monitoring - The delays in preferences on DNS at CHE2 have been resolved by our engineers, and no further delays are expected there.
At MUM2, the engineering team is actively working to enhance performance.
Sep 6, 15:49 UTC
Update - We apologize for the inconvenience. We are currently experiencing the same issue at our MUM2 data center. Our teams are actively working to resolve the problem as quickly as possible.
Sep 6, 15:18 UTC
Investigating - We have identified issues that may cause delays in loading DNS preferences at our CHE2 data center in the India region.
Our engineering team is actively working to resolve the situation in collaboration with our Internet Service Providers to minimize the impact.
We will continue to monitor the situation closely and provide timely updates as more information becomes available.
Thank you for your understanding and patience during this time.
Sep 6, 14:36 UTC
Sep 5, 2025
Impact to Umbrella MSP Dashboard service
Resolved - A fix has been successfully deployed to address the issue affecting the Umbrella MSP Dashboard. Our teams have verified the resolution and normal service has been restored. We apologize for any inconvenience and appreciate your patience
Sep 5, 22:57 UTC
Update - We are continuing to investigate this issue.
Sep 5, 18:34 UTC
Investigating - There is a potential impact to Umbrella MSP Dashboard service. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.

Updates and additional details will be provided as new information becomes available.
Sep 5, 18:14 UTC
Sep 4, 2025
[Planned Maintenance] Remote Access America between 09:00 and 11:00 on September 4th
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 4th 09:00 UTC to September 4th 11:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 4th 09:00 UTC — NYC
Start Time: September 4th 09:00 UTC — SAO
Start Time: September 4th 09:00 UTC — YYZ

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 17:15 UTC
[Planned Maintenance] Remote Access North America between 06:00 and 08:00 on September 4th
Completed - The scheduled maintenance has been completed.
Sep 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 4th 06:00 UTC to September 4th 08:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 4th 06:00 UTC — DFW
Start Time: September 4th 06:00 UTC — LAX
Start Time: September 4th 06:00 UTC — ATL

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 17:12 UTC
Sep 3, 2025
[Planned Maintenance] Remote Access Europe and Africa between 17:00 and 19:00 on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 3rd 17:00 UTC to September 3rd 19:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 3rd 17:00 UTC — CDG
Start Time: September 3rd 17:00 UTC — CPH
Start Time: September 3rd 17:00 UTC — CPT
Start Time: September 3rd 17:00 UTC — LON
Start Time: September 3rd 17:00 UTC — MIL

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 17:09 UTC
Cisco Umbrella Dashboard - “Selective Decryption"
Resolved - The issue affecting Dashboard - “Selective Decryption" has been resolved as of 15:53 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Sep 3, 16:03 UTC
Update - We are continuing to work on a fix for this issue.
Sep 3, 15:59 UTC
Identified - We have identified an issue in Cisco Umbrella Dashboard

The issue is when attempting to load up for 100 domains or more “Selective Decryption" you may face with a “loading wheel” instead of the “Domains” section.
This would prevent customers from being able to make changes to their Selective Decryption listing.
Remediation efforts are underway, and service stability has improved.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

There is no impact for enforcement.
Sep 3, 15:47 UTC
[Planned Maintenance] Remote Access Asia and Australia between 12:00 and 14:00 on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 3rd 12:00 UTC to September 3rd 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 3rd 12:00 UTC — MEL
Start Time: September 3rd 12:00 UTC — MUM2
Start Time: September 3rd 12:00 UTC — OSA
Start Time: September 3rd 12:00 UTC — SIN

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 17:03 UTC
[Planned Maintenance] Remote Access America between 09:00 and 11:00 on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 3rd 09:00 UTC to September 3rd 11:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 3rd 09:00 UTC — PAO
Start Time: September 3rd 09:00 UTC — RIO
Start Time: September 3rd 09:00 UTC — YVR

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 17:00 UTC
[Planned Maintenance] Remote Access North America between 06:00 and 08:00 on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 3rd 06:00 UTC to September 3rd 08:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 3rd 06:00 UTC — ASH
Start Time: September 3rd 06:00 UTC — DEN
Start Time: September 3rd 06:00 UTC — MIA

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 16:56 UTC
Sep 2, 2025
[Planned Maintenance] Remote Access Europe between 21:00 and 23:00 on September 2nd
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 2nd 21:00 UTC to September 2nd 23:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 2nd 21:00 UTC — MAD
Start Time: September 2nd 21:00 UTC — MRS
Start Time: September 2nd 21:00 UTC — PRG
Start Time: September 2nd 21:00 UTC — STO

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 16:51 UTC
[Planned Maintenance] Remote Access Frankfurt and Johannesburg between 20:00 and 22:00 on September 2nd
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 2nd 20:00 UTC to September 2nd 22:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 2 20:00 UTC — FRA
Start Time: September 2 20:00 UTC — JNB


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 16:42 UTC
[Planned Maintenance] Remote Access Asia and Australia between 17:00 and 19:00 on September 2nd
Completed - The scheduled maintenance has been completed.
Sep 2, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 1, 16:47 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: September 2nd 17:00 UTC to September 2nd 19:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: September 2nd 17:00 UTC — HKG
Start Time: September 2nd 17:00 UTC — NRT2
Start Time: September 2nd 17:00 UTC — SYD1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Sep 1, 16:37 UTC
Secure Connect
Resolved - The issue affecting Secure Connect sites has been resolved as of 13:05 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Sep 2, 16:42 UTC
Identified - We have identified an issue affecting Secure Connect RAVPN sites from 11:50 until 13:05 UTC.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Sep 2, 16:41 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
[Planned Maintenance] Ashburn, Virginia (ASH1.EDC) Out of Rotation
Completed - The scheduled maintenance has been completed.
Aug 30, 07:49 UTC
Update - Due to unforeseen circumstances, the Back In Rotation process has been delayed. We have started the work to take the site back in rotation. Further updates will be provided as soon as they are available.

Until the Back In Rotation has been completed, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Aug 29, 11:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 00:41 UTC
Scheduled - Please be advised that our Ashburn, Virginia data center will be taken out of rotation for scheduled maintenance from August 26, 2025, at 22:00 UTC to August 29, 2025, at 12:00 UTC.


During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.


We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Aug 22, 00:38 UTC
[Planned Maintenance] Roaming Services and Dashboard from 04:30 UTC to 05:30 UTC on August 30th
Completed - The scheduled maintenance has been completed.
Aug 30, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 04:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:30 UTC to 05:30 UTC on August 30th


Impact
New Roaming Client Registrations: New registrations will be temporarily unavailable.

Configuration Changes: Changes made prior to the maintenance will be synced as usual.
Any new changes made during the maintenance will take effect after the maintenance has been completed.

Dashboard Operations: Certain operations, such as SWG (Secure Web Gateway) override settings / bulk actions for SWG override and roaming client deletions, may be temporarily unavailable.
The Deployment / Roaming Computer Dashboard may be affected, and Mac / Windows devices may not display.

Admin View: Admins can view previously configured values (e.g., identity names for Roaming Computers) but will not be able to make changes.
Admins will not be able to create new deployment keys.

Roaming Client Information: Information such as last sync, identity names, hostname, and status may not reflect the latest updates.


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Aug 25, 07:52 UTC
[Planned Maintenance] Remote Access Atlanta, New York, Rio de Janeiro between 00:00 UTC and 01:59 on August 30th
Completed - The scheduled maintenance has been completed.
Aug 30, 01:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 30th 00:00 UTC to August 30th 01:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 30th 00:00 UTC — Atlanta, New York, Rio de Janeiro

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:47 UTC
Aug 29, 2025
[Planned Maintenance] Remote Access Ashburn, Miami, Sao Paulo between 22:00 UTC and 23:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 22:00 UTC to August 29th 23:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 22:00 UTC — Ashburn, Miami, Sao Paulo

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:46 UTC
[Planned Maintenance] Remote Access Milan, Mumbai, Stockholm between 20:00 UTC and 21:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 20:00 UTC to August 29th 21:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 20:00 UTC — Milan, Mumbai, Stockholm

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:42 UTC
[Planned Maintenance] Remote Access Chennai, Copenhagen, Madrid between 18:00 UTC and 19:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 18:00 UTC to August 29th 19:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 18:00 UTC — Chennai, Copenhagen, Madrid

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:41 UTC
[Planned Maintenance] Remote Access Melbourne, Singapore between 12:00 UTC and 13:59 on August
Completed - The scheduled maintenance has been completed.
Aug 29, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 12:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 12:00 UTC to August 29th 13:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 12:00 UTC — Melbourne, Singapore

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:40 UTC
[Planned Maintenance] Remote Access Narita, Sydney between 10:00 UTC and 11:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.


Maintenance Details
Date and Time: August 29th 10:00 UTC to August 29th 11:59 UTC


Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.


Start Time: August 29th 10:00 UTC — Narita, Sydney


We’re Here to Help
If you have any questions or need assistance, please contact our support team.


Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:35 UTC
[Planned Maintenance] Remote Access Chicago, Denver, Los Angeles, Vancouver between 06:00 UTC and 07:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.


Maintenance Details
Date and Time: August 29th 06:00 UTC to August 29th 07:59 UTC


Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.


Start Time: August 29th 06:00 UTC — Chicago, Denver, Los Angeles, Vancouver


We’re Here to Help
If you have any questions or need assistance, please contact our support team.


Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:34 UTC
[Planned Maintenance] Remote Access Dallas, Minneapolis, Palo Alto, Toronto between 04:00 UTC and 05:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 04:00 UTC to August 29th 05:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 00:00 UTC — Dallas, Minneapolis, Palo Alto, Toronto

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:29 UTC
[Planned Maintenance] Remote Access Frankfurt, Marseille between 00:00 UTC and 01:59 on August 29th
Completed - The scheduled maintenance has been completed.
Aug 29, 01:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 29th 00:00 UTC to August 29th 01:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 29th 00:00 UTC — Frankfurt
Start Time: August 29th 00:00 UTC — Marseille

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:14 UTC
Aug 28, 2025
[Planned Maintenance] Remote Access London and Paris between 22:00 UTC and 23:59 on August 28th
Completed - The scheduled maintenance has been completed.
Aug 28, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: August 28th 22:00 UTC to August 28th 23:59 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Start Time: August 28th 22:00 UTC — London
Start Time: August 28th 22:00 UTC — Paris

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Aug 28, 19:07 UTC
There is a potential impact to Remote Access traffic for some customers
Resolved - This incident has been resolved.
Aug 28, 03:30 UTC
Identified - We have identified the issue and recovery is in progress.
Aug 28, 01:40 UTC
Investigating - Cisco is currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 28, 01:03 UTC
Aug 27, 2025
Impact to Ingress Control in Johannesburg (JNB1.EDC) facility
Resolved - This issue have been corrected and all traffic has been moved back to the Johannesburg (JNB1.EDC) facility. All service should be functioning normally. Please feel free to reach out to Umbrella support if you encounter any additional issues.
Aug 27, 22:59 UTC
Update - We are investigating an issue impacting services at the Johannesburg (JNB1.EDC) facility.
To maintain service availability, certain services—including Cloud Delivered Firewall, Remote Browser Isolation, IPsec Tunnel Head-End, SWG, and Real Time DLP—have been temporarily removed from rotation. Traffic for these services is being automatically redirected to the nearest available data center.

Customers using Ingress Control in Johannesburg may experience slower response times. Our engineering teams are actively working on a resolution.

We appreciate your patience and understanding during this process. Restoring full service is our highest priority, and we are committed to minimizing any disruption while resolving this issue.
Aug 27, 20:32 UTC
Update - Updated components.
Aug 27, 04:41 UTC
Update - As part of the investigation process, some services in Johannesburg (JNB1.EDC) will need to be taken out of rotation.
These services include Cloud Delivered Firewall, Remote Browser Isolation, IPsec Tunnel Head-End, SWG and Real Time DLP.
Our engineers are continuing to investigate, and these services will be brought back in rotation as soon as possible.

Traffic related to these services will be automatically redirected to the closest available data center to ensure continued service availability.
Aug 27, 04:37 UTC
Update - Some customers using Ingress Control in Johannesburg (JNB1.EDC) may experience a degradation in response time.

Our engineers are continuing to investigate.
Aug 27, 01:17 UTC
Investigating - We are currently investigation an issue with Ingress control in the Johannesburg (JNB1.EDC) facility.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 26, 21:58 UTC
Potential impact to some services in the New York (NYC1.EDC) Facility
Resolved - This notification confirms that the incident previously reported as potential impact has been resolved.
Upon further investigation, we have determined that this incident was raised in error and did not indicate an actual service disruption. All systems are operating normally.
Aug 27, 22:28 UTC
Investigating - There is a potential impact to some network services in the New York Facility.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 27, 17:29 UTC
Potential impact to some services in DLP (policy UI, notification templates and discovery report)
Resolved - The issue affecting DLP (policy UI, notification templates and discovery report) and Cloud Malware Reporting has been resolved as of 14:53 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Aug 27, 14:56 UTC
Identified - The engineering team was able to identify and fix the issues Cloud Malware Reporting and DLP (policy UI, notification templates).
The team is working to fix the issue with DLP discovery report.
Aug 27, 14:25 UTC
Update - Our engineers are currently investigating the issue. We will provide further updates as they become available.
Aug 27, 13:47 UTC
Update - It was identified that Cloud Malware Reporting page may also be impacted
Aug 27, 11:51 UTC
Investigating - There is a potential impact to some services in impact to some services in DLP (policy UI, notification templates and discovery report)

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 27, 11:36 UTC
Aug 26, 2025
[Planned Maintenance] Johannesburg (JNB1.EDC) Out of Rotation
Completed - The scheduled maintenance has been completed.
Aug 26, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:35 UTC
Scheduled - This posting is to update you on the JNB1.EDC BIR. The previous posting closed inadvertently.
Due to unforeseen circumstances, the Back In Rotation process has been delayed. We have started the work to take the site back in rotation. Further updates will be provided as soon as they are available.

Until the Back In Rotation has been completed, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.

During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Aug 25, 19:33 UTC
Potential impact to Websockets in EU regions
Resolved - The issue affecting our proxy has been resolved as of 10:11 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Aug 26, 10:27 UTC
Update - Some customers using proxy may not be able to successfully connect to Web Sockets.
Our engineers are working on resolving the issue.
Aug 26, 10:16 UTC
Update - We are continuing to investigate this issue.
Aug 26, 09:45 UTC
Investigating - There is a potential impact to Websockets in EU regions.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 26, 09:03 UTC
Aug 25, 2025
Umbrella Tunnels and SWG traffic in Minneapolis
Resolved - The issue affecting the Minneapolis Data Center has been resolved.
We had issues with an Internet Service Provide which is already fixed.
Aug 25, 18:29 UTC
Update - We are continuing to investigate this issue.
Aug 25, 18:11 UTC
Update - We are continuing to investigate this issue.
Aug 25, 18:09 UTC
Investigating - We are currently investigating an issue impacting the Minneapolis Data Center.
Updates will be provided periodically and as new information becomes available.
Aug 25, 18:03 UTC
[Planned Maintenance] Johannesburg (JNB1.EDC) Out of Rotation
Completed - The scheduled maintenance has been completed.
Aug 25, 05:00 UTC
Update - Due to unforeseen circumstances, the Back In Rotation process has been delayed.
Further updates will be provided as soon as they are available.

Until the Back In Rotation has been completed, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.
Aug 24, 22:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 16:00 UTC
Scheduled - Please be advised that our Johannesburg, South Africa data center will be taken out of rotation for scheduled maintenance from August 22, 2025, at 16:00 UTC to August 25, 2025, at 05:00 UTC.

During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Aug 15, 22:44 UTC
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