[Planned Maintenance] Sao Paulo, Brazil (SAO1.EDC) Out of Rotation
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2025 - 22:00 UTC
Scheduled - Please be advised that our Johannesburg data center will be taken out of rotation for scheduled maintenance from October 24th, 2025, at 22:00 UTC to October 27th, 2025, at 10:00 UTC.


During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.
Oct 24, 2025 22:00 - Oct 27, 2025 12:00 UTC

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Europe, 2025-11-03 19:00 UTC to 2025-11-04 01:00 UTC Nov 3, 2025 19:00 - Nov 4, 2025 01:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-03 19:00 UTC to 2025-11-04 01:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Copenhagen, Madrid, Chennai, Stockholm, Milan, Mumbai.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:08 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America / South America, 2025-11-05 06:00 UTC to 2025-11-05 10:00 UTC Nov 5, 2025 06:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 06:00 UTC to 2025-11-05 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: New York, Atlanta, Rio de Janeiro.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:08 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America, 2025-11-05 10:00 UTC to 2025-11-05 14:00 UTC Nov 5, 2025 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 10:00 UTC to 2025-11-05 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Chicago, Denver, Los Angeles, Vancouver.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:08 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Australia, 2025-11-05 17:00 UTC to 2025-11-05 21:00 UTC Nov 5, 2025 17:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 17:00 UTC to 2025-11-05 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Narita, Sydney.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:08 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Africa / Europe, 2025-11-05 21:00 UTC to 2025-11-06 01:00 UTC Nov 5, 2025 21:00 - Nov 6, 2025 01:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 21:00 UTC to 2025-11-06 01:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Frankfurt, Marseille, Cape Town.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:09 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America / South America, 2025-11-06 06:00 UTC to 2025-11-06 10:00 UTC Nov 6, 2025 06:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 06:00 UTC to 2025-11-06 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Miami, Sao Paulo, Ashburn.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:09 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America, 2025-11-06 10:00 UTC to 2025-11-06 14:00 UTC Nov 6, 2025 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 10:00 UTC to 2025-11-06 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Dallas, Minneapolis, Palo Alto, Toronto.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:09 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Australia, 2025-11-06 17:00 UTC to 2025-11-06 21:00 UTC Nov 6, 2025 17:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 17:00 UTC to 2025-11-06 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Melbourne, Singapore.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:09 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Europe, 2025-11-06 20:00 UTC to 2025-11-07 00:00 UTC Nov 6, 2025 20:00 - Nov 7, 2025 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 20:00 UTC to 2025-11-07 00:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: London, Paris, Amsterdam.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 25, 2025 - 02:09 UTC
Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Issues with the Remote Browser isolation in Ashburn and Stockholm
Resolved - Issue is also resolved in Stockholm.
Oct 24, 19:59 UTC
Update - Issue was identified and resolved in Ashburn as of 19:39 UTC.
We are troubleshooting the issue in Stockholm
Oct 24, 19:52 UTC
Investigating - Issues with the Remote Browser isolation in Ashburn and Stockholm

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Oct 24, 19:46 UTC
Secure Connect: Zero Trust Access Client Based – Private Access Connection Delays and Unavailability
Resolved - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
Service is now fully restored. We will continue to monitor the environment to ensure stability. If you are still experiencing issues, please contact customer support.

Thank you for your patience throughout this process.
Oct 24, 12:30 UTC
Update - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are seeing the service recovering. We continue to monitor the situation to ensure full restoration.

Next Update:
We will provide another update in 15 minutes.
Oct 24, 12:10 UTC
Update - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are implementing a mitigation to address the issue. Service is expected to be restored within the next 15 minutes.

Next Update:
We will provide another update in 15 minutes.
Oct 24, 11:54 UTC
Identified - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We have identified the cause of the issue and are actively working on remediation. There is currently no recommended workaround.

Next Update:
We will provide another update in 30 minutes or as soon as new information becomes available.
Oct 24, 11:16 UTC
Update - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are still actively investigating the issue. Unfortunately, there are no new updates to share at this time. There is currently no recommended workaround.

Next Update:
We will provide another update in 30 minutes.
Oct 24, 10:49 UTC
Update - Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are continuing to investigate the issue. At this time, there is no recommended workaround.

Next Update:
We will provide another update in 30 minutes.

Thank you for your patience.
Oct 24, 10:13 UTC
Investigating - We observing perfomance issue causing request timeouts.

The issue is under investigation.

We will provide updates as soon as more information is available.
Oct 24, 09:11 UTC
Oct 23, 2025
Palo Alto DC is currently experiencing instability.
Resolved - The tunnel service issue at our Palo Alto Data Center has been resolved. All affected traffic has been moved back to Palo Alto. Services are operating normally.
Oct 23, 08:51 UTC
Investigating - We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center.


We will provide periodic updates and share new information as it becomes available.
Oct 23, 07:50 UTC
Potential impact to Umbrella Dashboard reports.
Resolved - This incident has been resolved.
Oct 23, 01:37 UTC
Identified - The issue has been identified, and our engineers are deploying a fix to resolve it. No impacts are expected during the deployment.
The deployment is expected to be completed by approximately 01:30 UTC.
Oct 23, 00:13 UTC
Investigating - We are currently investigating an issue affecting Dashboard report exports. Some data results may not be fully displayed for DNS, Firewall and Web searches.


Updates will be provided as more information becomes available.
Oct 22, 18:54 UTC
Oct 22, 2025
[Planned Maintenance] Remote Access North America between 04:00 UTC and 04:30 UTC on Oct 22nd
Completed - The scheduled maintenance has been completed.
Oct 22, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:00 UTC to 04:30 UTC on October 22nd

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions, but service could be re-established by reconnecting immediately.
Datacenters of impact: Ashburn

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 15, 00:48 UTC
Oct 21, 2025
[Planned Maintenance] Remote Access Europe between 23:00 UTC and 23:30 UTC on Oct 21st
Completed - The scheduled maintenance has been completed.
Oct 21, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 23:00 UTC to 23:30 UTC on October 21st

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions, but service could be re-established by reconnecting immediately.
Datacenters of impact: London

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 15, 00:43 UTC
[Planned Maintenance] Remote Access Europe between 22:30 UTC and 23:00 UTC on Oct 21st
Completed - The scheduled maintenance has been completed.
Oct 21, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:31 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 22:30 UTC to 23:00 UTC on October 21st

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions, but service could be re-established by reconnecting immediately.

Datacenters of impact: Paris

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 15, 00:40 UTC
[Planned Maintenance] Remote Access Europe between 22:00 UTC and 22:30 UTC on Oct 21st
Completed - The scheduled maintenance has been completed.
Oct 21, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 22:00 UTC to 22:30 UTC on October 21st

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions, but service could be re-established by reconnecting immediately

Datacenters of impact: Frankfurt

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 15, 00:34 UTC
Oct 20, 2025
Potential impact to Umbrella and Secure Connect in US-East region
Resolved - The issue affecting our Secure Connect services in US-East has been resolved as of 16:50.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Oct 20, 16:54 UTC
Update - The engineering team has resolved the DNS issue, and DNS is now functioning as expected.
Work is ongoing by the engineering teams to mitigate issues affecting the other services.
Oct 20, 16:32 UTC
Update - Our engineering team are still working on the investigation and mitigation.
Updates and additional details will be provided as more information becomes available.
Oct 20, 16:13 UTC
Investigating - There is a potential issue impacting to some Umbrella and Secure Connect in US-East region.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Oct 20, 14:53 UTC
Incident Resolved – Meraki SD-WAN Head-End Europe and Asia
Resolved - Our engineering team identified an issue affecting the following sites: Copenhagen, Madrid, Chennai 2, Stockholm, Milan, and Mumbai 2.
To address this, tunnel services at these locations were restarted between 13:20 UTC and 13:40 UTC.


During this period, you may have noticed traffic being redirected either to the same site or to the secondary data center. We confirm that all services are now operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Oct 20, 14:04 UTC
Incident Resolved – Meraki SD-WAN Head-End Europe and Asia
Resolved - Our engineering team identified an issue affecting the following sites: Copenhagen, Madrid, Chennai 2, Stockholm, Milan, and Mumbai 2.
To address this, tunnel services at these locations were restarted between 13:20 UTC and 13:40 UTC.


During this period, you may have noticed traffic being redirected either to the same site or to the secondary data center. We confirm that all services are now operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Oct 20, 13:47 UTC
Impact to some services for Secure Connect Customers globally.
Resolved - Services are now fully recovered. If you are experiencing any VPN tunnel issues, please reconnect the tunnel. For any other problems, please contact customer support for further assistance.

We apologize for any inconvenience caused.
Oct 20, 10:44 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 10:20 UTC
Monitoring - Services are fully recovered. Customers should no longer be experiencing any issues. We will continue to monitor the environment to ensure complete restoration.

We will provide another update in 15 minutes.
Oct 20, 10:18 UTC
Update - Services are now almost fully recovered. Customers should no longer be experiencing any issues. We will continue to monitor the environment to ensure complete restoration.

We will provide another update in 15 minutes or sooner if additional information becomes available.
Oct 20, 09:53 UTC
Update - We are seeing services beginning to recover. Our team is actively monitoring the situation to ensure full restoration.

We will provide another update in 15 minutes or sooner if more information becomes available.

Thank you for your continued patience.
Oct 20, 09:31 UTC
Update - Impact Update:
* This incident impacts Secure Connect customers in all regions.
* On the Meraki dashboard Remote Access VPN configurations may not be displayed.
* Established VPN tunnels continue to function normally.
* New VPN tunnels will fail to establish.

Root Cause:
Our cloud infrastructure partner has identified the root cause of the issue on their side and is in the process of rolling out a fix. They are still working towards full resolution and will share an estimated time for full recovery as soon as it is available.
Oct 20, 09:24 UTC
Identified - Our cloud infrastructure partner has identified the root cause of the issue on their end and is in the process of rolling out a fix. They are still working towards full resolution and will share an estimated timeframe for full recovery as soon as it is available.

We will continue to monitor the situation closely and provide further updates as new information becomes available.

Thank you for your patience.
Oct 20, 09:02 UTC
Investigating - We are currently investigating an issue impacting the US East Coast region. Remote Access VPN and Firewall administrators may experience that changes made in the UI to their VPN profiles are not taking effect.

Impact:
* Changes to VPN profiles made via the UI may not be applied.
* Some elements on the Dashboard may not be loading properly.
* On the Meraki dashboard Remote Access VPN configurations may not be displayed.
* Established VPN tunnels continue to function normally.
* New VPN tunnels may fail to establish.

Root Cause:
Our initial investigation indicates the issue is related to an underlying problem with one of our cloud infrastructure providers. We have escalated this incident to their team and are actively working with them toward resolution.

Updates and additional details will be provided as new information becomes available.
Oct 20, 08:48 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Issue with tunnel head-ends in various locations
Resolved - This was a false alarm. All services have been functioning normally.
Oct 18, 11:34 UTC
Investigating - Cisco engineering is currently investigating an issue with Tunnel Head-ends in several locations. Established tunnels seem to be working but reconnecting of establishing of new tunnels are seeing errors.
Oct 18, 09:37 UTC
Dashboard issue
Resolved - We have successfully corrected the dashboard access issue. Service has been fully restored, and customers should now have normal access to the portal.


Outage Details:
Start Time: 23:57 UTC, October 17th
End Time: 00:29 UTC, October 18th

Impact Statement:
During the outage window, customers were unable to access the customer portal.


This issue has now been resolved, please contact customer support if you are still experiencing any issues.
Oct 18, 01:12 UTC
Update - We are actively working on resolving the dashboard access issue. Service is currently in the process of recovering, and customers should begin to see improvements. We will continue to monitor the situation closely and provide further updates as recovery progresses. Thank you for your patience.
Oct 18, 00:43 UTC
Identified - We have identified a possible issue with access to the dashboard.
Oct 18, 00:31 UTC
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Issues Logging into Dashboard via SSO
Resolved - The issue is now been resolved.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Oct 14, 08:25 UTC
Investigating - We are currently investigating an issue where users are unable to log into the dashboard via SSO.
Our team is actively working to identify the cause.
Updates will be shared as soon as more information becomes available
Oct 14, 07:06 UTC
Oct 13, 2025

No incidents reported.

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