Delay in File Scanning Inspection

Incident Report for Cloud Security Service Status

Resolved

The issue affecting File scanning has now been resolved as of 11:09 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.

Posted Dec 02, 2025 - 11:27 UTC

Investigating

We are investigating an issue affecting File Inspection services in various Data centers.
Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard.
Our engineering teams are actively working to identify the root cause and restore normal processing.
We will provide updates as new information becomes available.

Posted Dec 02, 2025 - 11:00 UTC

This incident affected: Umbrella Africa (SWG), Umbrella Asia (SWG), Umbrella Australia (SWG), Umbrella Europe (SWG), and Umbrella South America (SWG).