In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 04, 2026 - 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing emergency maintenance.

Maintenance Details
Cisco will perform emergency maintenance on Remote Access (Client) services to apply a platform software update and maintain service reliability.

Date and Time
November 4th, 21:00 UTC to November 5th, 01:00 UTC

Impact
During the maintenance window, clients using the listed site are expected to experience a traffic interruption lasting approximately 15 minutes. The interruption is expected near the beginning of the maintenance window. Customers requiring connectivity during the interruption should connect to an alternate site. Otherwise, traffic is expected to resume through existing sessions after the maintenance is completed.

Data Centers
Germany: fra1.edc

Components
Remote Access (Client)

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Nov 4, 2026 21:00 - Nov 5, 2026 01:00 UTC

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Intelligent Proxy Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Intelligent Proxy Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Intelligent Proxy Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Intelligent Proxy Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Virtual Appliance Operational
UI Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Under Maintenance
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Under Maintenance
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
SWG Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Secure Connect - [Emergency Maintenance] Remote Access (Client), United States (Virginia) - From 2026-11-05 06:00 UTC to 2026-11-05 10:00 UTC Nov 5, 2026 06:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing emergency maintenance.

Maintenance Details
Cisco will perform emergency maintenance on Remote Access (Client) services to apply a platform software update and maintain service reliability.

Date and Time
November 5th, 06:00 UTC to November 5th, 10:00 UTC

Impact
During the maintenance window, clients using the listed site are expected to experience a traffic interruption lasting approximately 15 minutes. The interruption is expected near the beginning of the maintenance window. Customers requiring connectivity during the interruption should connect to an alternate site. Otherwise, traffic is expected to resume through existing sessions after the maintenance is completed.

Data Centers
United States (Virginia): ash1.edc

Components
Remote Access (Client)

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Nov 02, 2026 - 17:17 UTC

Cisco Secure Connect - [Emergency Maintenance] Remote Access (Client), Netherlands, United Kingdom - From 2026-11-05 21:00 UTC to 2026-11-06 01:00 UTC Nov 5, 2026 21:00 - Nov 6, 2026 01:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing emergency maintenance.

Maintenance Details
Cisco will perform emergency maintenance on Remote Access (Client) services to apply a platform software update and maintain service reliability.

Date and Time
November 5th, 21:00 UTC to November 6th, 01:00 UTC

Impact
During the maintenance window, clients using the listed sites are expected to experience a traffic interruption lasting approximately 15 minutes. The interruption is expected near the beginning of the maintenance window. Customers requiring connectivity during the interruption should connect to an alternate site. Otherwise, traffic is expected to resume through existing sessions after the maintenance is completed.

Data Centers
Netherlands: ams1.edc
United Kingdom: lon1.edc

Components
Remote Access (Client)

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Nov 02, 2026 - 17:18 UTC

Cisco Umbrella - [Planned Maintenance] API, Global - From 2026-11-07 13:00 UTC to 2026-11-07 17:00 UTC Nov 7, 2026 13:00-17:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform planned maintenance on the platform services supporting Umbrella Dashboard login and API operations.

Date and Time
November 7th, 13:00 UTC to November 7th, 17:00 UTC

Impact
During the maintenance window, users can experience login failures when accessing the Cisco Umbrella dashboards. Create, update, or delete actions submitted through the Cisco Umbrella APIs can be temporarily unsuccessful. This impact is expected to last up to 30 minutes within the maintenance window.

Customer traffic is not expected to be affected. Service recovery is automatic, and failed login attempts or API actions can be retried after the maintenance activity is completed.

Data Centers
Global

Components
API

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Oct 27, 2026 - 16:05 UTC

Nov 4, 2026

Unresolved incident: Cisco Secure Connect - [Emergency Maintenance] Remote Access (Client), Germany - From 2026-11-04 21:00 UTC to 2026-11-05 01:00 UTC.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Completed - The scheduled maintenance has been completed.
Oct 31, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access and Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform planned maintenance on Dashboard and API services globally. The maintenance includes service updates and operational improvements.

Date and Time
October 31st, 16:00 UTC to October 31st, 20:00 UTC

Impact
During the maintenance window, customers in the US region can experience brief, intermittent errors, timeouts, or degraded responses on the Dashboard, with App Discovery, Risk Profile, and Third-Party Apps pages not working as expected. App Discovery Public APIs and related Reporting APIs can also temporarily return errors or incomplete responses.

Data Centers
Global

Components
API

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Oct 22, 08:14 UTC

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Resolved - The issue affecting Cisco Umbrella network tunnels in Australia has been resolved as of 12:46 UTC.

All remediation steps are complete, and network tunnel connectivity has been fully restored. All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.

Oct 29, 13:01 UTC
Identified - We have identified the root cause of the intermittent connectivity affecting some customers using Cisco Umbrella network tunnels in Australia.

A partial mitigation has been implemented, and the remaining remediation steps are in progress. Some customers may continue to experience connectivity interruptions while this work is underway.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

Oct 29, 03:22 UTC
Investigating - We are investigating an issue affecting Cisco Umbrella network tunnels in Australia. Customers using affected tunnels may experience intermittent connectivity as the tunnels disconnect and reconnect.

Our engineering teams are actively investigating. We will provide updates as more information becomes available.

Oct 29, 01:00 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Resolved - The third-party certificate issue affecting SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Oct 23, 03:46 UTC
Update - Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
Oct 22, 18:56 UTC
Identified - We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
Oct 22, 16:45 UTC

Oct 22, 2026

Resolved - The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.

Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Connect and Cisco Umbrella experience.

Oct 22, 08:09 UTC
Identified - Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Umbrella and Cisco Secure Connect.
Oct 21, 15:53 UTC
Investigating - We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.

Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.

Oct 21, 14:56 UTC

Oct 21, 2026

Resolved - This incident has been resolved.
Oct 21, 02:33 UTC
Investigating - Between 01:35 UTC and 02:05 UTC, some customers connecting through the Miami data center may have experienced intermittent connectivity or traffic disruption.

The issue has been resolved, and all services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.

Oct 21, 02:32 UTC