All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Miami, United States of America (MIA1.EDC) Out of Rotation Nov 11, 2025 23:00 - Nov 14, 2025 17:00 UTC

Please be advised that our Miami data center will be taken out of rotation for scheduled maintenance from November 11th, 2025, at 23:00 UTC to November 14th, 2025, at 12:00 UTC.


During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.
Posted on Nov 08, 2025 - 06:28 UTC

[Planned Maintenance] Remote Access Frankfurt between 22:00 UTC and 22:30 UTC on November 13th Nov 13, 2025 22:00-22:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2025 - 21:46 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 22:00 UTC to 2025-11-13, 22:30 UTC

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions at the specified data centers.
Region: Europe (Frankfurt)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 30, 2025 - 23:17 UTC

[Planned Maintenance] Remote Access Paris between 22:30 UTC and 23:00 UTC on November 13th Nov 13, 2025 22:30-23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2025 - 21:53 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 22:30 UTC to 2025-11-13, 23:00 UTC

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions at the specified data centers.
Region: Europe (Paris)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 30, 2025 - 23:24 UTC

[Planned Maintenance] Remote Access London between 23:00 UTC and 23:30 UTC on November 13th Nov 13, 2025 23:00-23:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2025 - 22:43 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 23:00 UTC to 2025-11-13, 23:30 UTC

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions at the specified data centers.
Region: Europe (London)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 30, 2025 - 23:28 UTC

[Planned Maintenance] Remote Access Ashburn between 04:00 UTC and 04:30 UTC on November 14th Nov 14, 2025 04:00-04:30 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-14, 04:00 UTC to 2025-11-14, 04:30 UTC

Impact
Tunnel : During the scheduled maintenance, customer tunnels may experience brief disruptions at the specified data centers.
Region: North America (Ashburn)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Oct 30, 2025 - 23:30 UTC

[Planned Maintenance] Narita, Japan (NRT1.EDC) Out of Rotation Nov 14, 2025 08:29 - Nov 17, 2025 02:29 UTC

Please be advised that our Narita data center will be taken out of rotation for scheduled maintenance from November 14th, 2025, at 09:00 UTC to November 16th, 2025, at 22:00 UTC.


During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability. No action is required on your part.
Posted on Nov 11, 2025 - 08:36 UTC
Nov 11, 2025
Brief service degradation to SWG service in Atlanta DC
Resolved - Starting from 2025/11/11 1:30 UTC, we noticed some service degradation in Atlanta DC which might cause some interruption to some of our SWG services there.

The root cause of which however, has been quickly identified and resolved, all services should have been restored by 2:05 UTC.
Nov 11, 02:46 UTC
Nov 10, 2025
Degradation in User Identity Policy enforcement in Sydney
Resolved - This incident has been resolved.
Nov 10, 23:51 UTC
Monitoring - User Identity Policies would not have been enforced for some new sessions created in Sydney during the incident window (2025-11-10, 22:28 - 23:19 UTC).
Existing sessions would have been unaffected.
Nov 10, 23:51 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025
[Planned Maintenance] Remote Access Europe between 23:00 UTC on November 7th and 01:00 UTC on November 8th
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: Between 23:00 UTC on November 7th and 01:00 UTC on November 8th

Impact
Tunnel : During the scheduled maintenance, we will be applying a hotpatch to enhance network performance metrics reporting to Meraki Dashboard. There is no anticipated impact to the services.

Datacenter: Frankfurt

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 7, 02:48 UTC
Nov 7, 2025
Connectivity Disruptions Impacting Customers in Prague Data Center
Resolved - The issue affecting connectivity inPrague has been resolved as of 23:47 UTC.
All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Nov 7, 23:51 UTC
Investigating - Our team has identified connectivity issues affecting customers connecting to our Data Centers in Prague starting at 22:20 UTC. Traffic is currently being routed through the redundant hub.
Our team is currently investigating.
Nov 7, 23:28 UTC
[Planned Maintenance] Remote Access Europe between 21:00 UTC and 23:00 UTC on November 7th
Completed - The scheduled maintenance has been completed.
Nov 7, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:00 UTC to 23:00 UTC on November 7th

Impact
Tunnel : During the scheduled maintenance, we will be applying a hotpatch to enhance network performance metrics reporting to Meraki Dashboard. There is no anticipated impact to the services.

Datacenters: London

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Nov 7, 02:43 UTC
Secure Connect Remote Access VPN Clients - Connectivity Disruptions Impacting Customers in London Data Center
Resolved - Services for Secure Connect Remote Access VPN Clients in the London Data Center (LON DC) have been restored. If you wish to connect to LON, please manually disconnect your Remote Access VPN Client connection and then reconnect to LON. We appreciate your patience while this work was completed.

Please be advised that there is other scheduled maintenance in progress in LON. For more details, visit https://status.umbrella.cisco.com/incidents/b0385w2jrxj7
Nov 7, 21:45 UTC
Update - The planned activity to temporarily remove connectivity for Secure Connect Remote Access VPN Clients to the London Data Center (LON DC) has begun as scheduled at 19:30 UTC. All Remote Access VPN Clients currently connected to LON are being disconnected. Please note that the duration for this work will be longer than the previously estimated 1 hour. Users will need to manually reconnect to another available Data Center.

We will provide an update at 23:00 UTC or whenever new information becomes available and will notify you once the maintenance is complete and service in the LON DC is restored.
Nov 7, 19:48 UTC
Identified - We have identified the root cause of the connectivity issues affecting the London Data Center (LON DC). To address this, we will be temporarily removing connectivity to LON DC for Secure Connect Remote Access VPN Clients starting at 19:30 UTC. As part of this change, all Remote Access VPN Clients currently connected to LON will be disconnected. Remote Access VPN Clients will not automatically reconnect; users will need to manually click the connect button in their client to re-establish their VPN connection to another available Data Center.

If users are currently connected to the LON DC, users may see the following message:
“The secure gateway has terminated the VPN connection. The following message was received from the secure gateway: Administrator Reset.”

London Data Center will be unavailable for approximately 1 hour while we complete this work. We will provide an update once service is restored.
Nov 7, 19:06 UTC
Update - Our team continues to actively investigate the connectivity issues affecting some customers in the London Data Center.
If you are still experiencing connection problems, we recommend disconnecting and reconnecting your client, which should help reestablish your connection to the next nearest unaffected Data Center.

We will provide further updates as soon as more information becomes available.
Nov 7, 17:14 UTC
Update - Issue is resolved in Frankfurt at 09:34 UTC.
Engineering team is currently working to fix the instability in London Data Center.
Nov 7, 15:44 UTC
Update - While the team is investigating the issue, we are redirecting all the new connections to the nearest Data Center outside of London.
Nov 7, 15:21 UTC
Investigating - Our team identified connectivity issues affecting some customers connecting to our Data Centers in London starting 11:45 UTC.
Also Frankfurt has shown connectivities issues stating at 9:15 UTC.

Our team is currently investigating.
Nov 7, 14:15 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Europe, 2025-11-06 20:00 UTC to 2025-11-07 00:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 20:00 UTC to 2025-11-07 00:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: London, Paris, Amsterdam.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:09 UTC
Nov 6, 2025
[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Australia, 2025-11-06 17:00 UTC to 2025-11-06 21:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 17:00 UTC to 2025-11-06 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Melbourne, Singapore.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:09 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America, 2025-11-06 10:00 UTC to 2025-11-06 14:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 10:00 UTC to 2025-11-06 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Dallas, Minneapolis, Palo Alto, Toronto.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:09 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America / South America, 2025-11-06 06:00 UTC to 2025-11-06 10:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-06 06:00 UTC to 2025-11-06 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Miami, Sao Paulo, Ashburn.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:09 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Africa / Europe, 2025-11-05 21:00 UTC to 2025-11-06 01:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 21:00 UTC to 2025-11-06 01:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Frankfurt, Marseille, Cape Town.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:09 UTC
Nov 5, 2025
[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Australia, 2025-11-05 17:00 UTC to 2025-11-05 21:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 17:00 UTC to 2025-11-05 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Narita, Sydney.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:08 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America, 2025-11-05 10:00 UTC to 2025-11-05 14:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 10:00 UTC to 2025-11-05 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Chicago, Denver, Los Angeles, Vancouver.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:08 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America / South America, 2025-11-05 06:00 UTC to 2025-11-05 10:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-05 06:00 UTC to 2025-11-05 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: New York, Atlanta, Rio de Janeiro.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:08 UTC
Nov 4, 2025
RBI degradation in Stockholm
Resolved - The instability affecting RBI in Stockholm has been resolved as of 12:50 UTC.
All services are now fully operational.
We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Nov 4, 14:55 UTC
Investigating - We are aware of an issue intermittently affecting remote browser isolation in our Stockholm data centre. Users may see Remote Browser Isolation fail open until the issue is mitigated. We will provide an update when the issue is mitigated.
Nov 4, 11:33 UTC
Instability at Sao Paulo Data Centre
Resolved - The São Paulo data center has been brought Back in Rotation (BIR) for the following services:
Firewall , IPsec Tunnel Head-End, Meraki SD-WAN Head-End

All impacted services are now fully operational.Thank you for your patience while we worked to restore service.

If you continue to experience any issues, please contact our Support team.
Nov 4, 11:48 UTC
Update - To mitigate any potential customer-facing impacts, the following Services have been taken Out Of Rotation in Sao Paulo:
Firewall, IPsec Tunnel Head-End, Meraki SD-WAN Head-End.
These Services are still operating out of the Rio de Janeiro Data Centre (failover from Sao Paulo).

Services in Sao Paulo will be brought Back In Rotation once the underlying issues have been resolved.
Nov 4, 04:29 UTC
Identified - We have identified issues with some of our ISPs that are causing instability at the Sao Paulo Data Centre.
Our engineering team is actively engaged and working to resolve these issues as quickly as possible.

We will provide further updates as more information becomes available.
Nov 4, 02:42 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia / Europe, 2025-11-03 19:00 UTC to 2025-11-04 01:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-03 19:00 UTC to 2025-11-04 01:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters: Copenhagen, Madrid, Chennai, Stockholm, Milan, Mumbai.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Oct 25, 02:08 UTC
Nov 3, 2025
Instability at São Paulo Data Center
Resolved - Two service disruptions were identified as follows:

First event: 20:17 to 20:22 UTC
Second event: 20:27 to 20:41 UTC

The issue has been resolved.
Our team will continue to monitor the data center to ensure stability and prevent recurrence.
Nov 3, 21:24 UTC
Investigating - We have identified issues with some of our ISPs that are causing instability at the São Paulo Data Center.
Our engineering team is actively engaged and working diligently to resolve these issues as quickly as possible.

We will provide further updates as more information becomes available.
Nov 3, 20:48 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025
We are investigating and issue with tunnel headends in Johannesburg
Resolved - The issue affecting Cloud Onramp in Johannesburg has been resolved. All impacted services are now fully operational. Thank you for your patience while we worked to restore service.

If you continue to experience any issues, please contact our support team.

This is the final update.
Nov 1, 01:07 UTC
Monitoring - We have implemented a fix for the issue affecting Cloud Onramp tunnel headends in Johannesburg, and services are recovering. We are closely monitoring the situation to ensure full restoration. Thank you for your patience as we continue to observe system stability. Further updates will be provided as needed.
Nov 1, 00:57 UTC
Update - We have identified an issue with Cloud Onramp in Johannesburg and are working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
Oct 31, 23:49 UTC
Investigating - We are currently aware of an issue affecting tunnel headends in Johannesburg. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
Oct 31, 23:14 UTC
Oct 31, 2025
Issue affecting the establishment of new tunnels
Resolved - We have resolved the issue with tunnel creation.

Thank you for your patience.

This is the final update.
Oct 31, 22:50 UTC
Monitoring - We are seeing signs of service restoration and successful establishment of new tunnels. Our team continues to closely monitor the situation to ensure full recovery. We appreciate your patience and will provide a final update once the issue is fully resolved
Oct 31, 22:30 UTC
Identified - We have identified the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
Oct 31, 22:23 UTC
Investigating - We are currently aware of an issue affecting the establishment of new tunnels. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
Oct 31, 21:42 UTC
Issue identified worldwide affecting components in Umbrella and Cisco Secure Connect.
Resolved - All services and sites have recovered.
Please contact support if you are experiencing any issue.
Thank you for your patience.

This is the final update.
Oct 31, 18:04 UTC
Update - We are continuing to work on a fix for this issue.
Oct 31, 17:35 UTC
Update - The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites.

Umbrella Sites in Recovery:
Mexico
Miami
Johannesburg

Cisco+ Secure Connect is fully recovered.

Customers using the recovered sites should disconnect and reconnect to reestablish connectivity.

We appreciate your patience and will continue to provide updates as progress is made.
Oct 31, 17:34 UTC
Update - The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites.

Umbrella Sites in Recovery:
Mexico
Johannesburg

Cisco+ Secure Connect recovery is in progress.

Customers using the recovered sites should disconnect and reconnect to reestablish connectivity.

We appreciate your patience and will continue to provide updates as progress is made.
Oct 31, 17:08 UTC
Update - Regions and services are continuing to recover. As they come online we will add them to the recovered list.
The engineering team is continuing to work to on full recovery across sites.
Umbrella Recovered Sites:
Amsterdam
Atlanta
Copenhagen
Marseilles
Miami
New York City
Osaka
Paris
Reston
Rio de Janeiro
Singapore
Stockholm
Sydney
Vancouver
Customers using the recovered sites should disconnect and reconnect to reestablish connectivity.
We appreciate your patience and will continue to provide updates as progress is made.
Oct 31, 16:37 UTC
Update - Regions and services are continuing to recover. As they come online we will add them to the recovered list.
The engineering team is continuing to work to on full recovery across sites.
Umbrella Recovered Sites:
Miami
Osaka
Stockholm
Customers using the recovered sites should disconnect and reconnect to reestablish connectivity.
We appreciate your patience and will continue to provide updates as progress is made.
Oct 31, 16:15 UTC
Update - Some regions and services are in the process of recovering.
The engineering team is diligently working to fully resolve the ongoing issues.
We appreciate your patience and will continue to provide updates as progress is made.
Oct 31, 15:50 UTC
Identified - Issue has been identified.
Engineering is working to quickly fix the issue.
Oct 31, 15:04 UTC
Update - We are continuing to investigate the root cause
Oct 31, 14:52 UTC
Update - We are continuing to investigate this issue.
Oct 31, 14:40 UTC
Investigating - Our engineers have identified issues affecting some components in Umbrella and Cisco Secure Connect worldwide.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.

Impact Expected: Connectivity is impacted
Oct 31, 14:32 UTC
Oct 30, 2025
Potential incident with Meraki SD-WAN Head-End in Europe
Resolved - This incident has been resolved.
Oct 30, 01:09 UTC
Identified - The issue has been identified, and our engineers are working on the resolution.
Tunnels in London may be interrupted during this process, but any services that failed over to Frankfurt would not be interrupted.
Oct 30, 00:06 UTC
Investigating - We are currently investigating a potential incident in the London Data Centre.
Some customers may not be able to access public internet resources via London, but services should have failed over to Frankfurt.
Oct 29, 22:43 UTC
Oct 29, 2025
Oct 28, 2025

No incidents reported.

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