Umbrella - Connectivity issue - Europe
Update - The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
May 09, 2026 - 09:17 UTC
Investigating - We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center.

We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
May 09, 2026 - 07:03 UTC

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Major Outage
API Reporting Major Outage
Cloud Delivered Firewall Major Outage
DNS Major Outage
Real Time DLP Major Outage
Remote Browser Isolation Major Outage
SWG Major Outage
Network Tunnels Major Outage
Reserved IP Major Outage
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Major Outage
CASB - App Control Major Outage
Data Center Major Outage
DNS Major Outage
Firewall Major Outage
IPsec Tunnel Head-End Major Outage
Meraki SD-WAN Head-End Major Outage
Real Time DLP Major Outage
Remote Access (Client) Major Outage
Remote Access (Clientless) Major Outage
SWG Major Outage
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Secure Connect - [Planned Maintenance] Data Center - Asia - From 2026-05-15 16:00 UTC to 2026-05-16 20:00 UTC May 15, 2026 16:00 - May 16, 2026 20:00 UTC

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Asia Infrastructure. During this period, traffic will be redirected to a neighboring data center to ensure service continuity.

Date and Time: May 15th, 16:00 UTC to May 16th, 20:00 UTC

Impact:
Remote Access VPN customers will be administratively disconnected from from ap-northeast-1. They must reconnect manually, but will be automatically redirected to an alternate site. They may receive a certificate error if they are not using the "Auto Select" VPN option.

Data Centers
Asia: ap-northeast-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Apr 15, 2026 - 13:29 UTC
May 9, 2026
Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-05-09 16:00 UTC to 2026-05-09 20:00 UTC
Completed - The scheduled maintenance has been completed.
May 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: May 9th, 16:00 UTC to May 9th, 20:00 UTC

Impact:
Customers experience intermittent API errors, increased response latency, and brief service disruptions during peak load and scheduled maintenance windows, impacting data retrieval and time-sensitive pipeline operations.

Data Centers
Global

Components: API

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 29, 17:46 UTC
May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Cisco Umbrella - [Planned Maintenance] Status Portal UI Update - From 2026-05-02 00:00 UTC to 2026-05-02 00:30 UTC
Completed - The scheduled maintenance has been completed.
May 2, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To improve the usability of our status portal, we will be deploying an update to the portal's user interface..

Maintenance Details :
The status portal will receive a UI enhancement that improves how service status information is organized and displayed. This update includes:

Date and Time: May 2nd, 00:00 UTC to May 2nd, 00:30 UTC

Tabbed navigation for active incidents, maintenances, and past events
Component and status filtering to quickly find relevant services
Improved incident and maintenance card layouts

Impact:
This is a cosmetic update to the status portal only. There is no impact to any Cisco Secure Access services or functionality. Service availability and monitoring are unaffected.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 30, 18:34 UTC
May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Onboarding Failures in Cisco Secure Connect
Resolved - The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
Apr 29, 21:54 UTC
Monitoring - The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
Apr 29, 21:24 UTC
Update - We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
Apr 29, 20:53 UTC
Investigating - We are currently investigating an issue impacting Cisco Secure Connect onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Apr 29, 19:11 UTC
Apr 28, 2026
Cisco Secure Connect - [Planned Maintenance] Remote Access - North America - From 2026-04-28 04:00 UTC to 2026-04-28 08:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 04:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Cisco Secure Connect Remote Access infrastructure. During this period, traffic will be redirected to an alternate environment to ensure service continuity.

Date and Time: April 28th, 04:00 UTC to April 28th, 08:00 UTC

Impact:
During the scheduled maintenance window, customers may experience brief VPN service interruptions, including temporary disconnections and a potential reduction in traffic throughput for approximately 15 minutes. VPN connections will automatically re-establish for users with auto-reconnect enabled; others may need to manually reconnect once the activity is complete.

Data Centers
North America: ash1.edc
North America: nyc1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 24, 18:06 UTC
Cisco Secure Connect - [Planned Maintenance] Remote Access - Europe - From 2026-04-27 23:00 UTC to 2026-04-28 03:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Cisco Secure Connect Remote Access infrastructure. During this period, traffic will be redirected to an alternate environment to ensure service continuity.

Date and Time: April 27th, 23:00 UTC to April 28th, 03:00 UTC

Impact:
During the scheduled maintenance window, customers may experience brief VPN service interruptions, including temporary disconnections and a potential reduction in traffic throughput for approximately 15 minutes. VPN connections will automatically re-establish for users with auto-reconnect enabled; others may need to manually reconnect once the activity is complete.

Data Centers
Europe: fra1.edc, ams1.edc, mil1.edc, lon1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 24, 18:06 UTC
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026
Cisco Secure Connect - [Planned Maintenance] Data Center - Asia - From 2026-04-24 16:00 UTC to 2026-04-25 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Asia Infrastructure. During this period, traffic will be redirected to a neighboring data center to ensure service continuity.

Date and Time: April 24th, 16:00 UTC to April 25th, 20:00 UTC

Impact:
Remote Access VPN customers will be administratively disconnected from ap-southeast-1. They must reconnect manually, but will be automatically redirected to an alternate site. They may receive a certificate error if they are not using the "Auto Select" VPN option.

Data Centers
Asia: ap-southeast-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Mar 31, 22:37 UTC
Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-04-25 00:00 UTC to 2026-04-25 04:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
As part of our ongoing infrastructure improvements to support increased production capacity, we will be performing a scheduled upgrade for the IPS Signature Lists on Cisco Umbrella.

Date and Time: April 25th, 00:00 UTC to April 25th, 04:00 UTC

Impact:
During the planned maintenance window, the IPS Signature Lists dashboard will not load. During this time, IPS API requests may fail or return errors, and you will be unable to view or manage IPS data. Services will automatically return to normal after the maintenance window.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 20, 19:06 UTC
Umbrella - [Planned Maintenance] API - Global - From 2026-04-25 02:00 UTC to 2026-04-25 04:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: April 25th, 02:00 UTC to April 25th, 04:00 UTC

Impact:
Customers may experience intermittent errors, slower API responses, and brief service disruptions during peak load and maintenance window, potentially affecting data access and pipeline-dependent operations temporarily.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Apr 20, 05:59 UTC
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