All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Virtual Appliance Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-06-13 16:00 UTC to 2026-06-13 19:00 UTC Jun 13, 2026 16:00-19:00 UTC

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: June 13th, 16:00 UTC to June 13th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Jun 07, 2026 - 01:08 UTC
Jun 8, 2026

No incidents reported today.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-06-06 16:00 UTC to 2026-06-06 19:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 16:00 UTC
Update - The maintenance window has been rescheduled.

Previous Schedule: May 31st, 16:00 UTC to May 31st, 20:00 UTC
New Schedule: June 6th, 16:00 UTC to June 6th, 19:00 UTC

All other maintenance details and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
May 30, 16:34 UTC
Update - The maintenance window has been rescheduled.

Previous Schedule: May 30th, 16:00 UTC to May 30th, 20:00 UTC

New Schedule: May 31st, 16:00 UTC to May 31st, 20:00 UTC

All other maintenance details and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
May 21, 17:23 UTC
Update - The maintenance window has been revised.
Previous Schedule: May 24th, 16:00 UTC to May 24th, 20:00 UTC
New Schedule: May 30th, 16:00 UTC to May 30th, 20:00 UTC
May 19, 18:16 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: June 6th, 16:00 UTC to June 6th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
May 14, 16:43 UTC
Jun 5, 2026

No incidents reported.

Jun 4, 2026
Cisco Umbrella - Intermittent Unavailability of Dashboard Components – Global
Resolved - On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jun 4, 19:14 UTC
Cisco Umbrella - Dashboard Components Not Loading for Customers – Global
Resolved - This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows.

We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.
Jun 4, 00:46 UTC
Update - We are continuing to work on a fix for this issue.
Jun 3, 23:36 UTC
Update - Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards.

While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency.

The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution.
We will provide further updates as more information becomes available.
Jun 3, 23:13 UTC
Update - As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
Jun 3, 22:04 UTC
Update - Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
Jun 3, 21:35 UTC
Update - We are continuing to work on a fix for this issue.
Jun 3, 21:27 UTC
Identified - Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
Jun 3, 20:46 UTC
Investigating - We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service.

Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
Jun 3, 20:08 UTC
Jun 3, 2026
Cisco Secure Connect - [Emergency Maintenance] Remote Access (Client) - Tokyo - From 2026-06-03 16:15 UTC to 2026-06-23 16:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:15 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We will be performing emergency infrastructure maintenance within the Cisco Secure Connect platform. These activities are being carried out to support continued platform performance and reliability.

Date and Time: June 3rd, 16:15 UTC to June 3rd, 16:45 UTC

Impact:
No impact expected. All services remain available. This is an informational notice for customer awareness only.

Data Centers
Tokyo : nrt2.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jun 3, 16:13 UTC
[Cisco Secure Connect] - [Emergency Maintenance] Out of Rotation, Tokyo on 2026-06-03 at 06:02 UTC to 2026-06-03 11:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 06:02 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platforms continue to meet your needs, we will be emergency maintenance.

Maintenance Details
Please be advised that our Tokyo data center has been taken out of rotation for emergency maintenance from June 03th, 2026, at 06:02 UTC to June 03th, 2026, 11:02 UTC.

Date and Time: From June 03th, 06:02 UTC to June 03th, 11:02 UTC

Impact
During this period, existing connections will continue to operate as usual and new connections will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jun 3, 06:01 UTC
Jun 2, 2026

No incidents reported.

Jun 1, 2026
[Cisco Secure Connect] Service Disruption in Rio de Janeiro Region
Resolved - The issue affecting services in the Rio de Janeiro region has been resolved. The affected infrastructure has been restored and returned to service, and traffic is now routing normally. Thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Jun 1, 17:27 UTC
Update - Our teams continue to work on resolving the issue affecting services in the Rio de Janeiro region. We will provide additional updates as they become available.
Jun 1, 15:50 UTC
Identified - We are experiencing an issue affecting services in the Rio de Janeiro region. To minimize customer impact, we have temporarily rerouted traffic away from the affected infrastructure while our engineers work on a resolution. We will continue to provide updates as more information becomes available.
Jun 1, 15:07 UTC
Cisco Umbrella - Connectivity Issue – Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa)
Resolved - The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally.

We’re Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.
Jun 1, 11:02 UTC
Update - The issue affecting the Cisco Umbrella datacenters in Czechia (Europe) and Paris (Europe) has now been resolved. Initial assessments indicated that the impact was limited to the Warn page; however, further investigation by the engineering team revealed that customers in the Paris datacenter may also have experienced increased latency during the affected period.

Remediation efforts are still ongoing for the Johannesburg (South Africa) datacenter.

We appreciate your patience as we continue to work towards full resolution.
Jun 1, 09:59 UTC
Update - The issue affecting Cisco Umbrella in the Dubai datacenter has been resolved.

Remediation efforts are ongoing for the remaining datacenters in Czechia (Europe), Paris (Europe), and Johannesburg (South Africa).
Jun 1, 09:25 UTC
Identified - We have identified the root cause of the issue affecting Cisco Umbrella in the Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa) datacenter. The issue was only affecting the Warn page.

Remediation efforts are underway.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Jun 1, 08:29 UTC
Update - We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.
Jun 1, 07:51 UTC
Investigating - We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai and Czechia (Europe) datacenter.
Some users may experience timeouts and difficulties accessing resources intermittently.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
Jun 1, 07:12 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Cisco Umbrella - Intermittent Block Page Timeouts - LAX
Resolved - The issue affecting the block page service for customers connecting to the LAX data center has been mitigated.

Customers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected.

Our engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.
May 29, 21:36 UTC
Investigating - We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center.

Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected.

Our engineering team is actively working to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
May 29, 21:31 UTC
Cisco Secure Connect and Umbrella - [Planned Maintenance] Atlanta (North America), Out of Rotation- From 2026-05-26 22:00 UTC to 2026-05-30 02:00 UTC
Completed - The scheduled maintenance has been completed.
May 29, 12:00 UTC
Update - The ongoing maintenance window has been extended.
New scheduled end time: May 30th, 2026, at 02:00 UTC .
We apologize for any inconvenience and appreciate your understanding as we complete the maintenance.
May 29, 03:25 UTC
Update - Please note that the scheduled maintenance applies to both Cisco Secure Connect and Cisco Umbrella services.
May 28, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:00 UTC
Update - Please note that only atl1.edc data center will be taken Out of Rotation for the scheduled maintenance during the following window:

Start date: May 26th, 22:00 UTC
End date: May 30th, 02:00 UTC
May 20, 21:53 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect and Umbrella platforms continue to meet your needs, we will be performing maintenance.

Maintenance Details :
Please be advised that our Atlanta (atl1.edc) data center will be taken out of rotation for scheduled maintenance from May 26th, 2026, at 22:00 UTC to May 30th, 2026, at 02:00 UTC.

Date and Time: May 26th, 22:00 UTC to May 30th, 02:00 UTC

Impact:
During this period, all traffic will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
May 20, 17:56 UTC
May 28, 2026
May 27, 2026

No incidents reported.

May 26, 2026
May 25, 2026
[Cisco Umbrella] – VA Image Download Disruption - Global
Resolved - The issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella has been resolved.

Customers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue.

Our engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
May 25, 01:24 UTC
Investigating - We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella.

Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted.

Our engineering teams are actively investigating the issue and working to restore normal download functionality.

We will provide additional updates as more information becomes available.
May 25, 00:59 UTC
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