Cisco Secure Connect - Service Disruption in Melbourne, Australia

Incident Report for Cloud Security Service Status

Resolved

We identified a service disruption affecting the Remote Access (Client) service at our Melbourne location (MEL1.EDC).

Affected customers could establish a Remote Access VPN session but were unable to access the Internet or other resources through the VPN connection.

The Melbourne location was temporarily taken out of rotation, and new connection requests were redirected to Sydney. Customer impact was mitigated while the issue was investigated.

As of 14:31 UTC, the Melbourne location is active and back in rotation. New connection requests are being served from Melbourne again.

Posted Oct 20, 2026 - 00:24 UTC

This incident affected: Secure Connect Australia (Remote Access (Client)).