Potential impact to Websockets in EU regions

Incident Report for Cloud Security Service Status

Resolved

The issue affecting our proxy has been resolved as of 10:11 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

Posted Aug 26, 2025 - 10:27 UTC

Update

Some customers using proxy may not be able to successfully connect to Web Sockets.
Our engineers are working on resolving the issue.

Posted Aug 26, 2025 - 10:16 UTC

Update

We are continuing to investigate this issue.

Posted Aug 26, 2025 - 09:45 UTC

Investigating

There is a potential impact to Websockets in EU regions.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.

Posted Aug 26, 2025 - 09:03 UTC

This incident affected: Umbrella Europe (SWG) and Umbrella North America (SWG).