Incident Resolved – Meraki SD-WAN Head-End Europe and Asia

Incident Report for Cloud Security Service Status

Resolved

Our engineering team identified an issue affecting the following sites: Copenhagen, Madrid, Chennai 2, Stockholm, Milan, and Mumbai 2.
To address this, tunnel services at these locations were restarted between 13:20 UTC and 13:40 UTC.

During this period, you may have noticed traffic being redirected either to the same site or to the secondary data center. We confirm that all services are now operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Posted Oct 20, 2025 - 13:47 UTC

This incident affected: Secure Connect Africa (Meraki SD-WAN Head-End) and Secure Connect Europe (Meraki SD-WAN Head-End).