Cisco Secure Connect resiliency region provisioning has returned to normal, and customers should no longer experience issues provisioning new resiliency regions. Current connectivity was not expected to be impacted during this incident.
Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
Posted Aug 05, 2026 - 16:53 UTC
Identified
We have identified an issue affecting a subset of Cisco Secure Connect services and have started mitigation steps to reduce the overall impact.
Affected customers may continue to experience intermittent failures with new resiliency region provisioning and some clientless access workflows. Existing established connectivity is not expected to be broadly impacted.
Our engineering teams are continuing to investigate the root cause while mitigation work is in progress. Updates and additional details will be provided as new information becomes available.
Posted Aug 05, 2026 - 16:36 UTC
Investigating
We are currently investigating an issue affecting the provisioning of new resiliency regions for the Cisco Secure Connect platform across all data centers. As a result, customers may be unable to provision new resiliency regions at this time, current connectivity should not be impacted.
Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates and additional details will be provided as new information becomes available.
We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Posted Aug 05, 2026 - 11:59 UTC
This incident affected: Secure Connect Africa (Remote Access (Client), Remote Access (Clientless)), Secure Connect Asia (Remote Access (Client), Remote Access (Clientless)), Secure Connect Australia (Remote Access (Client), Remote Access (Clientless)), Secure Connect Europe (Remote Access (Client), Remote Access (Clientless)), Secure Connect North America (Remote Access (Client), Remote Access (Clientless)), and Secure Connect South America (Remote Access (Client), Remote Access (Clientless)).