The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
Posted Apr 29, 2026 - 21:54 UTC
Monitoring
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
Posted Apr 29, 2026 - 21:24 UTC
Update
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
Posted Apr 29, 2026 - 20:53 UTC
Investigating
We are currently investigating an issue impacting Cisco Secure Connect onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Posted Apr 29, 2026 - 19:11 UTC
This incident affected: Secure Connect Africa (Remote Access (Client)), Secure Connect Asia (Remote Access (Client)), Secure Connect Australia (Remote Access (Client)), Secure Connect Europe (Remote Access (Client)), Secure Connect North America (Remote Access (Client)), and Secure Connect South America (Remote Access (Client)).