All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Virtual Appliance Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-06-27 16:00 UTC to 2026-06-27 19:00 UTC Jun 27, 2026 16:00-19:00 UTC

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: June 27th, 16:00 UTC to June 27th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Jun 15, 2026 - 13:56 UTC
Jun 15, 2026

No incidents reported today.

Jun 14, 2026
Cisco Umbrella - ISP packet loss affecting service traffic - Brazil
Resolved - The connectivity issues affecting Cisco Umbrella services in the Rio de Janeiro region have been resolved. All services are now operating normally and performance has returned to expected levels.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.
Jun 14, 03:20 UTC
Monitoring - We are currently monitoring the service in the Rio de Janeiro region following reports of connectivity issues. We have seen improvements in service stability and are keeping a close watch to ensure everything remains reliable for all users. We will provide further updates as we confirm the situation is fully resolved.
Jun 14, 02:09 UTC
Investigating - We are investigating a potential issue with ISP connectivity affecting service traffic through the Rio de Janeiro region.

Customers whose traffic is routed through this region may experience intermittent connectivity issues, increased latency, or timeouts. In some cases, updates to firewall rules or related policy preferences may be delayed in being reflected in the service.

Our engineering team is actively working with the relevant providers to mitigate the impact and restore normal service stability. Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this time.
Jun 13, 23:24 UTC
Jun 13, 2026
Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-06-13 16:00 UTC to 2026-06-13 19:00 UTC
Completed - The maintenance window was cancelled and has been rescheduled.

Previous Schedule: June 13th, 16:00 UTC to June 13th, 19:00 UTC

New Schedule: June 27th, 16:00 UTC to June 27th, 19:00 UTC

All other maintenance details and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
Jun 13, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: June 13th, 16:00 UTC to June 13th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jun 7, 01:08 UTC
Jun 12, 2026
Cisco Umbrella - DNSCrypt DNS resolution issues - Atlanta
Resolved - Between 18:06 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta.

The issue has been resolved, and DNS resolution has been restored. No further impact is expected.
Jun 12, 20:59 UTC
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-06-06 16:00 UTC to 2026-06-06 19:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 16:00 UTC
Update - The maintenance window has been rescheduled.

Previous Schedule: May 31st, 16:00 UTC to May 31st, 20:00 UTC
New Schedule: June 6th, 16:00 UTC to June 6th, 19:00 UTC

All other maintenance details and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
May 30, 16:34 UTC
Update - The maintenance window has been rescheduled.

Previous Schedule: May 30th, 16:00 UTC to May 30th, 20:00 UTC

New Schedule: May 31st, 16:00 UTC to May 31st, 20:00 UTC

All other maintenance details and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
May 21, 17:23 UTC
Update - The maintenance window has been revised.
Previous Schedule: May 24th, 16:00 UTC to May 24th, 20:00 UTC
New Schedule: May 30th, 16:00 UTC to May 30th, 20:00 UTC
May 19, 18:16 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: June 6th, 16:00 UTC to June 6th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
May 14, 16:43 UTC
Jun 5, 2026

No incidents reported.

Jun 4, 2026
Cisco Umbrella - Intermittent Unavailability of Dashboard Components – Global
Resolved - On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jun 4, 19:14 UTC
Cisco Umbrella - Dashboard Components Not Loading for Customers – Global
Resolved - This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows.

We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.
Jun 4, 00:46 UTC
Update - We are continuing to work on a fix for this issue.
Jun 3, 23:36 UTC
Update - Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards.

While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency.

The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution.
We will provide further updates as more information becomes available.
Jun 3, 23:13 UTC
Update - As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
Jun 3, 22:04 UTC
Update - Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
Jun 3, 21:35 UTC
Update - We are continuing to work on a fix for this issue.
Jun 3, 21:27 UTC
Identified - Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
Jun 3, 20:46 UTC
Investigating - We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service.

Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
Jun 3, 20:08 UTC
Jun 3, 2026
Cisco Secure Connect - [Emergency Maintenance] Remote Access (Client) - Tokyo - From 2026-06-03 16:15 UTC to 2026-06-23 16:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:15 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We will be performing emergency infrastructure maintenance within the Cisco Secure Connect platform. These activities are being carried out to support continued platform performance and reliability.

Date and Time: June 3rd, 16:15 UTC to June 3rd, 16:45 UTC

Impact:
No impact expected. All services remain available. This is an informational notice for customer awareness only.

Data Centers
Tokyo : nrt2.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jun 3, 16:13 UTC
[Cisco Secure Connect] - [Emergency Maintenance] Out of Rotation, Tokyo on 2026-06-03 at 06:02 UTC to 2026-06-03 11:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 06:02 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platforms continue to meet your needs, we will be emergency maintenance.

Maintenance Details
Please be advised that our Tokyo data center has been taken out of rotation for emergency maintenance from June 03th, 2026, at 06:02 UTC to June 03th, 2026, 11:02 UTC.

Date and Time: From June 03th, 06:02 UTC to June 03th, 11:02 UTC

Impact
During this period, existing connections will continue to operate as usual and new connections will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jun 3, 06:01 UTC
Jun 2, 2026

No incidents reported.

Jun 1, 2026
[Cisco Secure Connect] Service Disruption in Rio de Janeiro Region
Resolved - The issue affecting services in the Rio de Janeiro region has been resolved. The affected infrastructure has been restored and returned to service, and traffic is now routing normally. Thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Jun 1, 17:27 UTC
Update - Our teams continue to work on resolving the issue affecting services in the Rio de Janeiro region. We will provide additional updates as they become available.
Jun 1, 15:50 UTC
Identified - We are experiencing an issue affecting services in the Rio de Janeiro region. To minimize customer impact, we have temporarily rerouted traffic away from the affected infrastructure while our engineers work on a resolution. We will continue to provide updates as more information becomes available.
Jun 1, 15:07 UTC
Cisco Umbrella - Connectivity Issue – Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa)
Resolved - The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally.

We’re Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.
Jun 1, 11:02 UTC
Update - The issue affecting the Cisco Umbrella datacenters in Czechia (Europe) and Paris (Europe) has now been resolved. Initial assessments indicated that the impact was limited to the Warn page; however, further investigation by the engineering team revealed that customers in the Paris datacenter may also have experienced increased latency during the affected period.

Remediation efforts are still ongoing for the Johannesburg (South Africa) datacenter.

We appreciate your patience as we continue to work towards full resolution.
Jun 1, 09:59 UTC
Update - The issue affecting Cisco Umbrella in the Dubai datacenter has been resolved.

Remediation efforts are ongoing for the remaining datacenters in Czechia (Europe), Paris (Europe), and Johannesburg (South Africa).
Jun 1, 09:25 UTC
Identified - We have identified the root cause of the issue affecting Cisco Umbrella in the Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa) datacenter. The issue was only affecting the Warn page.

Remediation efforts are underway.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Jun 1, 08:29 UTC
Update - We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.
Jun 1, 07:51 UTC
Investigating - We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai and Czechia (Europe) datacenter.
Some users may experience timeouts and difficulties accessing resources intermittently.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
Jun 1, 07:12 UTC
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