The issue affecting Cisco Umbrella and Secure Connect in Europe Germany Data Center has been resolved.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your experience.
Posted May 11, 2026 - 04:55 UTC
Update
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
Posted May 09, 2026 - 09:17 UTC
Investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Posted May 09, 2026 - 07:03 UTC
This incident affected: Umbrella Europe (API Reporting, Cloud Delivered Firewall, DNS, Real Time DLP, Remote Browser Isolation, SWG, Network Tunnels, Reserved IP) and Secure Connect Europe (CASB - App Control, Data Center, DNS, Firewall, IPsec Tunnel Head-End, Meraki SD-WAN Head-End, Real Time DLP, Remote Access (Client), Remote Access (Clientless), SWG).